Frequently Asked Questions

For beginners, we recommend starting with a simple pod system or starter kit. These devices are easy to use, require minimal maintenance, and provide a satisfying vaping experience. Popular options include the VOOPOO Drag series or SKE Crystal kits. Look for kits that offer adjustable airflow and variable wattage to customize your experience as you learn your preferences.

Yes! JFD offers a comprehensive rewards program for our loyal customers. Earn points with every purchase that can be redeemed for discounts on future orders. Sign up for free on our website and start earning rewards immediately. You'll also receive exclusive offers and early access to new products.

Yes, we ship orders 7 days a week to ensure you receive your vape products as quickly as possible. Orders placed before 3pm are dispatched the same day for next-day delivery. We offer free shipping on orders over £30 across the UK.

Currently, JFD operates as an online-only store to provide the best prices and widest selection to our customers. Our online platform allows us to offer competitive pricing and convenient home delivery. However, our customer support team is available via live chat 8am-5pm daily to assist you with any questions or product recommendations.

The right nicotine strength depends on your previous smoking habits. If you were a heavy smoker (20+ cigarettes per day), we recommend starting with 18-20mg. Moderate smokers (10-20 per day) typically prefer 12-18mg. Light smokers or those looking to reduce nicotine intake should try 6-12mg. If you're unsure, start with a medium strength and adjust from there.

Proper maintenance extends the life of your device. Clean your tank weekly by rinsing with warm water and drying thoroughly. Replace coils every 1-2 weeks or when you notice a burnt taste. Keep your device upright to prevent leaking, and store it away from extreme temperatures. Regularly check and clean the connection points between tank and battery.

MTL (Mouth-to-Lung) vaping mimics the sensation of smoking a cigarette - you draw vapor into your mouth, then inhale into your lungs. It works best with higher nicotine and tighter airflow. DTL (Direct-to-Lung) involves inhaling vapor directly into your lungs in one breath. It produces bigger clouds, uses lower nicotine, and requires more airflow. Most beginners prefer MTL.

Disposable vapes from reputable brands like those sold at JFD are manufactured to meet UK safety standards and TPD regulations. They contain tested ingredients and are designed for single use. While no vaping product is completely risk-free, quality disposables from trusted suppliers are considered significantly less harmful than traditional cigarettes.

The lifespan of a disposable vape depends on its puff count and your usage habits. A typical 600-puff disposable lasts most users 1-2 days with moderate use. Larger capacity devices (2000+ puffs) can last a week or more. Heavy users may go through devices faster. The puff count is always displayed on product packaging.

Due to hygiene and safety regulations, we cannot accept returns on opened vape products, e-liquids, or disposables. However, we do accept returns on unopened, sealed products within 14 days of delivery. If you receive a faulty product, please contact our customer service team immediately with photos and we'll arrange a replacement.

Our best-selling flavours include fruity options like Watermelon Ice, Blue Razz Lemonade, and Mango Ice. For those who prefer tobacco-style flavours, we recommend Classic Tobacco or Virginia Blend. Menthol lovers enjoy Fresh Mint and Spearmint options. We suggest trying our sample packs to discover your favourites without committing to full-size bottles.

Signs that your coil needs replacing include: a burnt or unpleasant taste, reduced vapour production, gurgling sounds, e-liquid leaking from the airflow, and darker e-liquid in your tank. Most coils last 1-3 weeks depending on usage. Heavy vapers and those using sweet e-liquids may need to change coils more frequently.