“We do not store credit card details nor do we share financial details with any 3rd parties”.
11.1 We respect your personal information and undertake to comply with applicable Data Protection legislation in place from time to time.
11.2 We may hold information that you provide to us (such as on an application or registration form) or that we may obtain from another source (such as our suppliers, marketing organisations or credit reference agencies). This information (“Your Information”) may include your name, address, date of birth, gender, telephone numbers, email address, occupation and employment data, lifestyle information and details of how you use our products and services together with general information about the way you pay and manage your account.
11.3 Your Information may be held and used by us for a number of purposes and we may use third parties to support us with purposes which include, without limitation:
11.3.1 processing your orders or applications; administering your account and billing; settling accounts with those who provide related services to us; disclosing your data to bank and debit and credit card companies to validate your debit or credit card details; dealing with requests, enquiries or complaints and other customer care related activities; debt recovery (also using recovery agents and agents facilitating to contact you) and legal actions and all other general administrative and business purposes;
11.3.2 carrying out market and product analysis of Your Information to develop and improve and to tell you about Juice for Days products and services, new developments, special offers, discounts and awards which we believe may be of personal interest to you. We may also use Your Information for the purpose of testing our internal systems and developing new products and services. We may tell you by automated means or otherwise, including by email, fax, mobile text message, MMS, telephone, post and via world wide web, WAP and similar sites subject to any preferences indicated by you at the time you give us Your Information; contacting you about the products and services of carefully selected third parties and allowing you to receive advertising and marketing information from those selected third parties but without passing control of Your Information to the third party concerned;
11.3.3 passing on data to organisations from which you have ordered any products and services; registering your details and allocating or offering you rewards, discounts or other benefits and fulfilling any requests or requirements you may have in respect of our and our group companies’ loyalty or reward programmes and other similar schemes;
11.3.4 carrying out any activity or disclosure in connection with a legal, governmental or regulatory requirement on us or in connection with legal proceedings, and for the prevention and detection of crime or fraud and the prosecution of offenders or suspected offenders; or
11.3.5 carrying out activities connected with the running of our business such as personnel training, quality control, network monitoring, testing and maintenance of computer and other systems and in connection with the transfer of any part of our business in respect of which you are a customer or a potential customer. We may also use your information for the purpose of testing our internal systems and developing new products and services.
11.4 You agree to the disclosure by us of the following information to any telecommunications company, debt collection agency, credit reference agency, credit or fraud monitoring scheme, credit provider or security agency:
11.4.1 any information relating to your contract with us including details of how you conduct your account and your obligations to us and your personal financial information;
11.4.2 any information which is covered by our registration under the Data Protection Act 1998 as amended from time to time; and
11.4.3 any information which we are required by an order of any court of competent jurisdiction or by statutory authority to disclose.
11.5 It may also be necessary for us to carry out anti-fraud and identity checks on you to help decide whether to accept your application or future applications, to verify your identity and to protect our legitimate interests. Any information obtained in such checks will be passed to credit reference agencies and may be used by third parties to assessing applications for credit from you and other members of your household and for debt tracing, crime and fraud detection and prevention and credit management purposes. You further agree that we may use Your Information for operating a publicly accessible directory service.
11.6 A comprehensive description of how we use personal information is publicly available from the Information Commissioner – please see www.ico.gov.uk.
11.7 If you do not wish your details to be used for the purposes described in Clauses 12.2 and 12.3 , please write to Evan Khondoker, 313, Commercial Road, London, E1 2PS stating your full name, address, account number. Please note: this will not affect any marketing consent which you have already given to any of the companies referred to in Clause 12.3 in respect of agreements relating to other products and/or services.
11.8 Subject to your rights of objection set out in this clause, and your right of objection in the registration process, you agree that you consent to us contacting you for any of the above purposes whether by telephone, email, SMS or in writing and you confirm that you do not consider any of the above as being a breach of any of your rights under The Privacy and Electronic Communications (EC Directive) Regulations 2003.
11.9 You should be aware that if we are requested by the police or any regulatory government authority investigating suspected illegal activities to provide your user information or information concerning your activities whilst using the Service we shall do so. We also reserve the right to disclose individually identifiable information to third parties where a complaint arises concerning your use that is deemed by us to be inconsistent with these terms.
11.10 We may disclose to third parties aggregated data relating to the use of the Goods provided that a single individual is not identifiable in such data.
11.11 We will not collect any personal information about you unless you have chosen to give it to us. Do not give it to us if you do not want it collected.
11.12 We may use information we have collected about you for improving customer service, and to respond to your queries.
11.14 When you speak to us on the phone, some calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.
DELIVERY AND RETURN POLICIES
YOU HAVE THE RIGHT TO CANCEL YOUR ORDER AT ANY TIME, UP TO 14 WORKING DAYS AFTER THE DAY YOU RECEIVE IT. BUT, YOU MUST TELL US STRAIGHT AWAY IF YOU WISH TO DO THIS.
YOU MUST TAKE GOOD CARE OF THE ITEMS WHILE THEY’RE IN YOUR POSSESSION. THEY MUST BE RETURNED TO US IN A RE-SELLABLE CONDITION. IT IS YOUR RESPONSIBILITY TO RETURN THE ITEMS TO US, OR TO ARRANGE COLLECTION OF LARGER ITEMS. THIS NEEDS TO BE DONE PROMPTLY AT YOUR COST.
THESE REGULATIONS DON’T APPLY TO ANYTHING THAT HAS BEEN PERSONALISED OR TO INTIMATE, PERISHABLE OR TIME-CRITICAL GOODS. THIS INCLUDES BOTH E-LIQUIDS AND OPEN ACCESSORIES (COTTON,WICK,TANK,RDA COILS etc ), DUE TO HYGIENE PURPOSES.
PLEASE NOTE THAT WE ARE UNABLE TO ACCEPT ANY RETURNED E-LIQUIDS OR OPEN ACCESSORIES THAT HAVE BEEN UNSEALED OR USED IN ANY WAY, AS THIS WOULD CONSTITUTE A HEALTH AND SAFETY RISK DUE TO HYGIENE PURPOSES.
PLEASE NOTE: ANY SEALED AND UNSEALED ITEMS MUST BE RETURNED WITHIN 28 DAYS OF PURCHASE. WE WILL ONLY ISSUES THE REFUND THE COST OF THE PRODUCT(NOT THE DELIVERY CHARGE) ONCE IT IS IT IS IN OUR POSSESSION AND WE HAVE INSPECTED THE GOODS.IF ANY ITEM IS NOT DELIVERABLE TO YOU DUE TO AN ERROR IN ADDRESS YOU ARE ELIGIBLE FOR A REFUND ONLY AFTER THE ITEM IS RETURNED BACK TO US. WE WILL NOT BE REFUNDED THE DELIVERY CHARGE AND ANY COMMISSION WE HAVE BEEN CHARGED.
All batteries have a 28 warranty that covers electrical faults, please note E-Cigs batteries can be fragile and we will not cover physical damage or wear and tear. If the battery is DOA or faulty within 28 days email us and we will send out a replacement.
Any advanced Kit with a 6 month+ warranty will cover the main body only subject to individual product and not chargers and batteries, the warranty for these devices will not cover physical damage or wear and tear. All chargers and batteries will have a 28 day warranty.
Please Note: Most manufacturers need the serial number that is usually found on the packaging, please keep all original packaging for the life span of your product. without original packaging items can not be returned.
All products dispatched from our warehouse are thoroughly checked and tested before they are dispatched to our customers. However, we also know there is a small chance that a product could arrive dead or faulty, if this is the case please inform us immediately to arrange an exchange .
Returns are to be paid by the customer unless we have sent a wrong item. We do not cover any postage or courier for returns. If you have any questions please contact us using ‘Contact Us form’ at the bottom of the page of the website. If you wish to return an item, please email ‘email@example.com’ or contact form with the following information
– Order number
Discount Code Policies:
*CODES ARE NOT APPLICABLE ON PRODUCTS UNDER SALE CATEGORIES*
Here in Juice for Days we want you to have the items as early possible. We understand shipping fees can be very complicated so charge you a Flat rate. We use various companies’ i.e. Royal mail, APC, UPS and DPD depending on the size, shipping address and content of your package to ensure the items reach you quickly.
- Orders made before 11am dispatched the same day. Flat rate service will be delivered within 1-5 working days. Very rarely it may take up to 7working days.
- All the orders are charged at flat rate of £5 if it is below £50.
- Orders over 50 are free in UK.
- We ship Monday to Friday. Any order made after the cut off time on Friday will be shipped on Monday.
- All the orders are processed within 24hours. It may take slightly longer during festive period, sale and promotion activity but no longer than 72hours.